Customer Service in SA
TravelChatSA
Winelands
A2 In many restaurants waiters ONLY work for tips and don't get fixed basic salary. They do work long hours and for… https://t.co/NuZEPOUiAQ
Winelands
replying to @Monique_PR_ @Monique_PR_ Jip. team effort. Things can go wrong anywhere along that supply chain. #TravelChatSA
Monique_PR_
replying to @InSearchofChoc
@InSearchofChoc 💪Very true.
💭We must compliment as quickly as we complain.
#TravelChatSA 🇿🇦
blogauthentic
replying to @Winelands @Winelands Ha ha ha, exactly! If the service was bad, except some TIPS. #TravelChatSA
Winelands
replying to @InSearchofChoc @InSearchofChoc So agree. It is extremely important that management get constructive feedback. The worst is disappe… https://t.co/uQWbCkxIrY
DoroLef
replying to @blogauthentic @blogauthentic I always always explain to the person in front of me if I’m not happy. It is so valuable to cafes, r… https://t.co/oE6EwhI6hp
Winelands
replying to @TheLoftsKnysna @TheLoftsKnysna Hello! Just happy to hear your voice. :) #TravelChatSA
TheLoftsKnysna
A2: in the hotel industry we are confronted with this question regularly - we always say the standard is 10% but it… https://t.co/tl1AYAPor8
cdlazear
replying to @Winelands @Winelands A2: Zapper & Snapscan make tipping easy in restaurants however the staff don't always get the full tip.… https://t.co/Kg5sd1fDw0
DoroLef
replying to @Winelands @Winelands @InSearchofChoc That is perfect, and so helpful. You’d say some don’t appreciate constructive feedback? #travelchatsa
Winelands
replying to @DoroLef @DoroLef @blogauthentic Absolutely! Then the establishment must deal with the whole mess afterwards, but may not ha… https://t.co/1XrYn8Kf3R
traveltonia
A2 CPT restaurant owner made a big scene as my overseas guests tipped a little bit too little.They won't return to his bistro #TravelChatSA
Monique_PR_
💱Tipping: rather too much than too little
📌📸 #SouthernDrakensberg #Splashy2018 A2 #TravelChatSA 🇿🇦
Winelands
replying to @blogauthentic @blogauthentic Not always no. Hotel staff (from my experience) will get eg standard minimum wage for the industry p… https://t.co/5Yx4sylmPp
blogauthentic
replying to @DoroLef @DoroLef Agreed! I always speak to the manager and inform them of my experience in the store. Today I actually had… https://t.co/tdnFungi8J
DoroLef
replying to @cdlazear @cdlazear @Winelands I ask the waiters whether they will receive the tip when I include it in the bill. If not, I g… https://t.co/GeCYJVVi1u
WineWldlfeWandr
Tipping is just what we do in the USA, so we tend to tip where ever we go. Plus most of us have worked for tips at… https://t.co/VWA8vHGk6R
schooneoordt
replying to @DoroLef @DoroLef @blogauthentic That’s an important point, there’s nothing gained when you don’t explain why you were unhap… https://t.co/XJnotlIq24
traveltonia
RT @Winelands: A2 In many restaurants waiters ONLY work for tips and don't get fixed basic salary. They do work long hours and for many it…
Winelands
replying to @cdlazear @cdlazear Excellent point - call out the chef and publically thank him or her. Very often a thankless job behind the scenes! #TravelChatSA
DoroLef
replying to @Winelands @Winelands @blogauthentic It is all about power. Tripadvisor is the only weapon some have. Sad. #travelchatsa
blogauthentic
replying to @Winelands @Winelands That's horrible, imagine the pressure when working for tips only. #TravelChatSA
Mr_Fuzula
RT @Monique_PR_: 📢11 official secrets of South African Hospitality - our languages & cultures.
Visitors can experience SA in so many diffe…
Winelands
replying to @DoroLef @DoroLef @InSearchofChoc Some restaurant owners (busy, popular ones) would be arrogant and not bothered by feedback… https://t.co/Beu9lo85GF
DoroLef
replying to @schooneoordt @schooneoordt @blogauthentic It also tells them that I value their work and not just take it all for granted. #travelchatsa
InSearchofChoc
A2. Don’t take your frustrations out on the waitron is something goes wrong in the Kitchen and they were doing thei… https://t.co/FGVZhlMJul
Winelands
replying to @traveltonia @traveltonia Exactly! #TravelChatSA I'd say someone like that shoudl NOT be in the service industry. You are relian… https://t.co/eU51P5VJwz
Winelands
RT @Monique_PR_: 💱Tipping: rather too much than too little
📌📸 #SouthernDrakensberg #Splashy2018 A2 #TravelChatSA 🇿🇦 https://t.co/2KhRjOea…
blogauthentic
replying to @schooneoordt @schooneoordt @DoroLef Exactly! How are we supposed to improve the service unless nothing is said? #TravelChatSA
Winelands
replying to @Monique_PR_ @Monique_PR_ @splashyfen @SouthernDrak @ilovezacom Great rule of thumb. #TravelChatSA
DoroLef
replying to @Winelands @Winelands @InSearchofChoc Some want to learn it the hard way. It is their choice #travelchatsa
Monique_PR_
replying to @WineWldlfeWandr @WineWldlfeWandr True. I always remember the days of working for tips. Put yourself back in their shoes #TravelChatSA 🇿🇦
mikejohr
RT @Monique_PR_: @InSearchofChoc 💪Very true.
💭We must compliment as quickly as we complain.
#TravelChatSA 🇿🇦
DoroLef
replying to @Winelands @Winelands @traveltonia Whaaaat? That is absolutely insane. #travelchatsa
cdlazear
replying to @WineWldlfeWandr @WineWldlfeWandr In the US, often you can write the tip on the bill even after giving your credit card for payment… https://t.co/f29jMaxT41
Winelands
replying to @InSearchofChoc @InSearchofChoc SO TRUE! Many factors at play. Lots can go horribly wrong. it is most often HOW a waiter / manager… https://t.co/FcfqjZjwyM
traveltonia
replying to @Winelands @Winelands tip was about 10 R 'short' . We were 6 diners. He basically asked us to leave. I was so embarrassed. #TravelChatSA
Roshnee13
#TravelChatSA
A2
We always tip, cash for good service, hand written notes for bad😞
If staying for a few days, we c… https://t.co/DRFVzPGHuK
Winelands
Q3 We all have Horror Stories to share. However, let’s not name & shame anyone, but tell us about your service ‘pet… https://t.co/IZBr7AlwJs
Winelands
A3 OMW! I often work in coffee shops / restaurants. Pet peeve = waiters handing you or serving beverages across yo… https://t.co/yUHXGAsmdX
Winelands
RT @Roshnee13: #TravelChatSA
A2
We always tip, cash for good service, hand written notes for bad😞
If staying for a few days, we confirm on…
DoroLef
replying to @ZAFoodMusketeer @ZAFoodMusketeer Ask them, if they won’t get it, give them the tip in cash. Easy #travelchatsa